Customer Service
On-line Order Questions or Concerns
If you need to contact us about your on-line order, email our Sales Department at sales@westseattlenaturalenergy.com or call 206-459-8442.
Credit Card or Payment Questions
If you need to contact us about your credit card information, email our Billing department at billing@westseattlenaturalenergy.com or call 206-459-8442.
Shipping Questions
We can answer any questions you might have about your shipments, estimated delivery times, tracking information, and order confirmation. Email Customer Care at customercare@westseattlenaturalenergy.com or call 206-459-8442 to discuss the status of your shipment!
Warranties and Returns
We make it our mission to provide quality care to our customers, even if they find themselves dissatisfied with their purchases for any reason. For any questions you might have about returns, or warranty information, please email Customer Care at customercare@westseattlenaturalenergy.com or call 206-459-8442.
Damaged Items
If you receive a damaged item, please notify us immediately within 10 days. We will send you a replacement or issue you a full refund after you have returned the damaged product. Please email at customercare@westseattlenaturalenergy.com to obtain an RMA number to return your merchandise. You will not be charged any additional shipping or handling fees for replacement shipments.